This page presents the taxonomies that are used to categorise the contents within the Portfolio of Solutions and the Guidance .
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    Assignable in that it is clear whose performance is improved and whose is assessed

  • Capability development
    • Establish a CM lessons learning system
      • Develop after-action and lessons learned reporting

        Develop after-action and reporting system and procedures, i.e.:

        a. Develop lessons learned and after-action reporting procedures

        b. Establish lessons-learning database and analysis capacity and develop a collaborative platform to support new tools like situation reports, guidelines, task sheets and checklists, scenarios, etc.

        c. Adapt post- reviews to feed a lessons-learned information system

        d. Provide interagency of personnel on after-action reports analysis and drafting lessons learned

        e. Establish procedures for implementation of lessons learned

      • Provide cross-border learning

        Provide opportunities for cross-border learning

    • Establish CM doctrine and train organisations and people
      • Certify personnel, training and education

        Certify management personnel, centres, and educational institutions

      • Coordinate and conduct research and education

        Coordinate and conduct research and education, i.e.:

        a. Organise hazard and CM studies and develop modelling and simulation capacity to understand data flows, bottlenecks, integration and issues

        b. Establish hazards and CM discipline and a research and education network

      • Develop doctrine

        Develop, approve and disseminate among all stakeholders a Management doctrine

      • Train individuals, teams and organisations
      • Train resilient communities

        Train resilient communities, incl. for provision of MHPSS

    • Manage CM system of systems development
      • Develop awareness and decision support systems
      • Develop integrated warning and alerting
      • Develop the C3 system

        Develop the command, control, and coordination system (presented in detail in Common Functional Area ?C3?).

      • Develop the communications and information management system

        Develop the communications and information management system (presented in detail in Common Functional Area ?Crisis communications and Infor_mation management?).

      • Establish a crisis security clearance system

        Establish a security clearance system, i.e.:

        a. Establish a national authentication and security identification certification system for responders and official personnel and other non-governmental personnel requiring access to affected areas.

        b. Establish a national database of security clearance certified staff and volunteers.

      • Establish a solid waste collection system

        Establish a solid waste collection system (see also Operational Functional Area ? ?).

      • Establish crisis logistics management system
        • Develop logistics policy, plans, and programmes

          Identify required resources and develop logistics policy, plans, and programmes.

        • Establish logistics C3

          Establish a system command, control, and coordination of logistics.

        • Establish supply chains

          Establish a system of supply chains management.

        • Identify the components of crisis logistics support

          Identify the components of the logistics support structure, i.e.:

          a. Define roles and responsibilities of logistics managers and organisations.

          b. Provide a concept of operations for logistics support.

          c. Establish principles and procedures for logistics support between agencies and local authorities.

        • Provide end-to-end visibility of resources

          Establish and manage a database to provide end-to-end visibility of resources.

        • Provide norms for procurement in crises

          Provide norms, procedures and responsibilities for procurement and contracting during crises.

      • Establish resource management and mutual aid system

        Establish resource management and mutual aid system, including:

        a. Build decision support information for collecting, updating, and processing data, and tracking resources.

        b. Define acquisition/ procurement procedures.

        c. Establish a system for provision of mutual aid between different levels of command and management.

        d. Determine flow of requests and responds at national (interagency), regional, and local levels.

        Establish crisis logistics management system (presented in detail in Common Functional Area ?Logistics?).

      • Manage equipment and infrastructure acquisition

        Manage the CM equipment and infrastructure acquisition, including performance of the following tasks:

        a. Determine required capabilities.

        b. Establish requirements/ standards.

        c. Determine the key equipment' life cycle.

        d. Establish equipment certification procedures.

        e. Regulate centralised/ decentralised acquisition procedures.

        f. Manage acquisition contracts.

        g. Manage the equipment lifecycle.

        h. Enhance the of supply chains.

      • Manage the system of reserves

        Manage the system of and reserves and stockpiles.

    • Manage human resources
      • Manage professional responders

        Manage career models and professional responders, i.e.:

        a. Conduct general, regional, and local needs analysis.

        b. Establish a framework of competencies and behavioural indicators.

        c. Establish a CM profession with career paths and job requirements.

        d. Select, organise, train, certify and motivate the professional responders.

        e. Assure that CM leaders are knowledgeable, competent, and well supported.

      • Manage volunteers

        Manage organised and spontaneous volunteers.

        • Conduct needs analysis

          Conduct needs analysis; assure adequate legislation for the use of volunteers.

        • Establish organisation for spontaneous volunteers

          Establish to identify and register spontaneous volunteers and to assign them to teams and coordinators.

        • Maintain registers of volunteers

          Create and maintain current registers of volunteers, their competencies and tasking.

        • Prepare for crowd tasking

          Prepare for crowd tasking, e.g. tasking spontaneous volunteers.

        • Select, organise, train, and motivate the volunteers

          Select, organise, train, and motivate the volunteers; provide for allocation of responsibilities among relevant governmental and nongovernmental organisations.

        • Task volunteers

          Provide preliminary tasking to organised volunteers across scenarios.

    • Organise for crisis management
      • Define minimum activation requirements

        Define a set of minimum activation requirements for situations at different levels of command and management.

      • Establish an integrated CM organisation

        Establish an integrated for management, i.e.:

        a. Establish a framework of authority at central, regional, and local level.

        b. Achieve consensus on the overall CM process.

        c. Establish legal lines of authority, duties, and responsibilities.

        d. Establish CM HQ, supporting centres, and local command structures.

      • Establish CM rules and standard operating procedures

        Establish rules and standard operating procedures for management, i.e.:

        a. Draft, coordinate, and approve CM legal acts.

        b. Define critical precrisis, , and procedures for different levels of command and management.

        c. Prepare, approve and communicate to all stakeholders SOPs for each haz¬ard.

        d. Establish hazards' information and data requirements and rules for their collection and sharing.

      • Establish protocols for cross-border emergencies

        Prepare and agree in the relevant international format on protocols for cross-border emergencies.

      • Identify and analyse bottlenecks

        Identify key resource constraints and potential bottlenecks in decision-making and provision of resources and analyse their potential impact.

    • Plan for CM capabilities
      • Assess current capabilities

        Collect and organise the information of current management capabilities and assess their adequacy vis-a-vis the set of scenarios

      • Coordinate and approve capability development plans

        Coordinate planning processes and key resource allocation decisions among main contributing agencies; Approve development plans.

      • Define capability options

        Generate and compare various options to meet requirements, e.g. upgrade existing or procure new equipment; introduce new standards; invest in specialised or general purpose CM units; maintain in-house or out-source the capability, etc.

      • Define required CM capabilities

        Define required management CM capabilities, i.e.:

        a. Develop a CM concept of operations.

        b. Formulate and coordinate a national generic CM task list.

        c. Conduct mission-to-task analysis.

        d. Define key clusters.

        e. Set-up capability goals.


      • Determine future crises' scenarios and key characteristics

        Determine key characteristics of future crises (type, scope, intensity, dynamics, complexity, impact, etc.), elaborate and analyse respective scenarios and select a set of scenarios to be used in the planning process

      • Establish a CM policy framework

        Establish a management policy framework, i.e.:

        a. Formulate and approve CM policy framework in terms of objectives, tasks, and responsibilities.

        b. Conduct high-level cost-benefit analysis of the CM options, e.g., is it cheaper to reduce a vulnerability or to replace infrastructure and equip¬ment; balance of investments in , protection, and , etc.

        c. Define priorities.

        d. Make the policy framework available to all CM stakeholders.

      • Identify gaps and redundancies

        Compare required and current capabilities; Identify gaps and redundant capabilities

      • Test the capability options

        Test the options against resource constrains and CM priorities

  • Command, control, and coordination
    • Build and maintain the C3 system
    • Establish the command component
      • Define the CM chain of command

        Define the CM chain of command, i.e.:

        a. Establish C3 at central, regional, and local levels.

        b. Define authority and responsibilities at each level.

        c. Define a framework and rules of delegating authority.

        d. Define procedures and provide guidelines for incident, , and command and management.

        e. Provide command integrity while transitioning from incident toward emergency and .

      • Establish decision-making environment and resources

        Establish CM relevant decision-making environment and dedicate resources.

    • Establish the control component
      • Design a control system

        Design a control system along the chain of command, i.e.:

        a. Define the control tasks for decision-making, operations and resource planning, and implementation feedback.

        b. Determine rules of control within each and across all levels of command.

        c. Establish planning and decision-preparing procedures for environment.

        d. Formulate execution information (decisions, directives, orders, commands) and provide templates for each level of command.

        e. Provide integrity while transitioning from incident toward and .

      • Determine the principles of information exchange

        Determine the principles of exchange of CM information among agencies and levels of authority.

      • Establish all-hazards database

        Establish all-hazards CM database and regulate the access to it.

      • Establish control capability at each command level

        Establish control at each level of command including information, communications, and (personnel).

      • Establish rules for reporting

        Establish rules for reporting on results and performance.

      • Provide scientific and technical advice

        Provide in-house scientific and technical advice and ready access to external expertise.

    • Establish the coordination component
      • Establish coordination in transition from response to recovery

        Establish coordination task group to manage the transition from to recovery.

      • Establish coordination with media

        Establish coordination teams and common rules for media relations and communicating with the public.

      • Establish coordination with societal, private and international organisations

        Establish mechanisms for coordination with organisations, the private sector, and international organisations.

      • Establish internal coordination

        Establish mechanisms for internal coordination:

        • Between various ministries, agencies or policy sectors (horizontal).

        • Between parent ministry and subordinate agencies/bodies in the same sector (vertical).

      • Establish professional coordination

        Establish professional coordination based on templates and permanent CM /staff.

      • Establish transborder coordination

        Establish coordination in to a (potential) transborder .

    • Exploit the C3 system
  • Coordinate security measures with other operations

    Coordinate security measures with other search and rescue, and operations.

  • Crisis Communications and Information Management
    • Conduct and coordinate communications and information planning
      • Activate an interagency CCIM team

        Organise/activate an interagency communications and information management team to set up mechanisms for collecting, analysing, producing, and disseminating crisis information.

      • Develop communications policy, plans and procedures

        Develop communications policy, plans and procedures to support government agencies, local authorities, private and organisations, i.e.:


        a. Make and maintain an of the communications and information environment.

        b. Define each actor's communications and information management responsibilities and authority in the CM chain of command.

        c. Clarify the target audience.

        d. Develop implementation packages (audience, information, channels, tools, timeframe) and determine responsibilities.

        e. Monitor, obtain institutional and public feedback and adjust as necessary.

        f. Establish the ground for international cooperation in communications and information management.

      • Establish relationships between CM authorities and media

        Establish (renew) relationships between management authorities (teams) and media, i.e.:

        a. Coordinate the format of deliverable information.

        b. Coordinate the work of media staff within the affected area (rules of engagement and support from the CM agencies).

      • Maintain a record of planning and decisions

        Maintain a record of the planning process and decisions to facilitate the of operations.

      • Manage the frequency spectrum in a crisis

        Establish norms and mechanism of national frequency spectrum management for situations.

      • Manage visibility in media

        Manage the production, use and dissemination of visual materials via Internet, social networks, TV, and newspapers for the management operations, agencies and organisations.

    • Continuously improve CCIM
      • Establish equipment and training standards

        Establish and enforce the implementation of equipment and standards.

      • Implement training programmes for CCIM

        Develop and implement programmes for (protection, , and relief) communications and information management, i.e.:

        a. Develop exercises to test the knowledge, skills, and abilities of individuals and organisations for using crisis communications and information.

        b. Conduct exercises to test the and reliability of the communications equipment and software.

        c. Conduct crisis response exercises to assess readiness.

        d. Conduct multinational, national, regional, and local exercises.

    • Create CCIM networks
      • Build CCIM components and functionalities

        Define, build, and maintain the communications and information management system's components and functionalities.

      • Establish crisis communications capabilities

        Establish and maintain communications capabilities, i.e.:

        a. Define the communications and information requirements for central authorities, first responders, regional and local authorities, organisations and private entities.

        b. Establish coordination with corporate communications systems and assets.

        c. Secure through standards and coordination of acquisition.

      • Establish emergency call services

        Establish call services; disseminate information and guidance on the use of such services.

      • Establish information management capabilities

        Establish and maintain information management capabilities.

      • Provide CCIM technology support

        Provide technologies to support communications and information manage_ment.

    • Establish CCIM organisation
      • Establish a concept of CCIM operations

        Coordinate and establish a concept of Communications and Information Management operations.

      • Provide secure storing and exchange of content

        Provide secure storing and exchange of content, i.e.:


        a. Establish structured information exchange system for data transformation and routing.

        b. Develop collaborative tools for secure storing and exchange of data.

        c. Develop collaborative tools for enterprise content management.

      • Regulate access to CM communications and information

        Regulate access to management communications and information, i.e.:


        a. Define and coordinate overall rules for access to CM communications and information and standards for certification of networks, infrastructure, and personnel.

        b. Coordinate across the state agencies, local authorities, private entities, and organisations to develop crisis communications and information management documentation and procedures.

      • Setup an integrated CCIM network

        Setup an integrated Communications and Information Management network.

        • Define requirements for CCIM infrastructure

          Define sectoral and geographic requirements for Communications and Information Management infrastructure.

        • Establish CM operations infrastructure

          Establish management operations infrastructure for decisionmaking, organising, and controlling operations.

        • Establish information management infrastructure

          Establish information management infrastructure for collecting, storing, processing, analysing, and disseminating the information needed for decisionmaking.

        • Identify stakeholders' CCIM capabilities and procedures

          Identify stakeholders' available Communications and Information Management capabilities and established procedures.

    • Exploit CCIM for protection, response, and recovery
      • Detect and debunk deception and rumours in social media

        Detect and debunk deception and rumours in the social media regarding the situation.

      • Monitor media coverage

        Organise and conduct monitoring of media coverage on the impact of the , progress in made by the CM agencies, recommendations to the population, etc.

      • Provide communications and information support to C3

        Provide operational communications and information support to command, control, and coordination.

      • Provide information to media and the public

        Prepare and provide relevant and adequate information to media and the public.

        • Advise the leadership on working with media

          Advise the CM leadership on working with the media (monitoring their work, coordina¬tion).

        • Provide information on the crisis impact

          Provide or facilitate producing resources (photographs, maps, graphics, videos, press releases, etc.) that document the impact of the and of ac¬tions.

      • Secure warning and alerting

        Secure warning and alerting to all command levels, CM agencies, and the public.

      • Support C3 decision making

        Support decision making to the processes of command, control, and coordination.

  • Crisis Management dimension
  • Cross-border
  • Data analysis
  • Data collection plan
  • Demonstrator

    Use this type to describe the "pilot" or a "demonstrator" rather than design a .

  • Develop communications policy

    Terms that were defined within the DRIVER/DRIVER+ project

  • DRMKC Gaps Explorer

    Definitions from the Gaps Explorer

  • Ensure safe and secure CM environment

    Ensure a safe and secure environment through law enforcement and related security and protection operations for people and communities located within affected areas and for all responders engaged in CM operations, i.e.:

    a. Perform early on-site actions.

    b. Establish security control system in the affected area.

    c. Develop (review) a site security plan.

    d. Develop and implement case-specific physical security measures, countermeasures, and procedures.

    e. Conduct security operations within, on the borders, and outside the affected area where evacuees are temporarily placed.

    f. Share security related information with state and local officials, the private sector and the public, as appropriate.

  • Ethical procedures
  • Excercise

    Use this type to describe the in some excersise rather than design a .

  • Experiment planning and deviations
  • Governmental

    Governmental organisations that are stakeholders in the Management process. E.g. ministeries

  • Identify hazards and threats

    Identify all potential hazards and threats to be tracked.

  • Industry

    Commercial organisations of any size. Most solutions providers are expected to be of the "industry" type.

  • ISO 22319:2017(en)

    "ISO 22319:2017 Security and -- -- Guidelines for planning the involvement of spontaneous volunteers" provides guidelines for planning the involvement of spontaneous volunteers (SVs) in incident and . It is intended to help organizations to establish a plan to consider whether, how and when SVs can provide relief to a coordinated response and recovery for all identified hazards. It helps identify issues to ensure the plan is -based and can be shown to prioritize the safety of SVs, the public they seek to assist and incident response staff.

    ISO 22319:2017 is intended for use by organizations with responsibility for, or involvement in, part or all of the planning for working with SVs. It is applicable to all types and sizes of organizations that are involved in the planning for, and management of, SVs (e.g. local, regional, and national governments, statutory bodies, international and non-governmental organizations, businesses and public and community groups).

    The range of tasks performed by SVs can require only basic planning (e.g. for people who are first on the scene), or a plan that is more complex (e.g. for people who travel to the affected area to volunteer).

    Coordinating the participation of volunteers who are affiliated to voluntary or professional organizations to provide relief is not within the scope of this document.

  • Large scale
  • Local

    To be used by a few people, e.g. a team or two; in case of COP systems, optimized to present details of a single incident scene ...

  • Logistics
    • Conduct transportation logistics
      • Plan, organise, and resource transportation logistics

        Plan, organise, and resource transportation logistics for protection, and .

      • Provide transportation equipment and procedures for its use

        Provide transportation equipment and establish procedures for moving materiel from storage facilities and vendors to people in the affected area, evacuation camps and other facilities.

      • Provide transportation of responders and supplies

        Provide transportation of responders and supplies to and within the affected area:

        a. Provide strategic transportation.

        b. Meet responders' request for transportation.

        c. Provide transportation of materials, medicine and medical materials, food and water for first aid to affected people.

      • Provide transportation support to other stakeholders

        Provide transportation support to other agencies, task groups, spontaneous volunteers, etc.

      • Transport debris and waste

        Provide transportation of debris and waste.

    • Establish crisis logistics management system
      • Develop logistics policy, plans, and programmes

        Identify required resources and develop logistics policy, plans, and programmes.

      • Establish logistics C3

        Establish a system command, control, and coordination of logistics.

      • Establish supply chains

        Establish a system of supply chains management.

      • Identify the components of crisis logistics support

        Identify the components of the logistics support structure, i.e.:

        a. Define roles and responsibilities of logistics managers and organisations.

        b. Provide a concept of operations for logistics support.

        c. Establish principles and procedures for logistics support between agencies and local authorities.

      • Provide end-to-end visibility of resources

        Establish and manage a database to provide end-to-end visibility of resources.

      • Provide norms for procurement in crises

        Provide norms, procedures and responsibilities for procurement and contracting during crises.

    • Manage facilities
      • Manage acquired property

        Manage property acquired to support and relief operations.

      • Manage evacuation camps and related services

        Establish and operate facilities, temporary deployable accommodation camps and other evacuation facilities, and manage related services, within and outside the affected area.

      • Operate facilities and manage related services

        Establish and operate facilities and manage related services to shelter and support responders.

      • Operate waste and debris management facilities

        Identify, establish and operate facilities for management of waste and debris, enabling reuse, and where possible, and disposal when required.

      • Select storage and distribution facilities

        Conduct location, selection, and acquisition of storage and distribution facilities.

    • Manage materiel logistics
      • Create common operational framework for prioritisation

        Create common operational framework to prioritise the use of key assets, needed by various task forces.

      • Determine materiel requirements

        Determine materiel requirements for operational functions and command levels.

      • Perform consumer logistics

        Perform consumer logistics, providing storage, repair, maintenance, and disposal to CM materials.

      • Perform maintenance and repair logistics

        Perform maintenance and repair logistics during 'Protection', ' ' and ' '.

      • Perform production logistics within "Preparedness"

        Perform production logistics within the " " function, providing specification, design and production of required materiel.

      • Perform supply logistics

        Perform supply logistics, determining stock levels, provisioning, distribution and replenishment of materiel between responders and CM command levels.

    • Provide logistics services

      Provide operational resupply, map distribution, labour resources, postal and courier services, canteen, laundry and bathing facilities, burials, etc., for responders, volunteers, the people in temporary shelters, hospitals, and housings within and outside the affected area.

    • Provide medical logistics
      • Direct additional national and international medical support

        Accept and direct additional national and international medical support for the victims.

      • Plan medical logistics

        Plan, coordinate, contract, and resource medical logistics for and , i.e.:

        a. Estimate medicines' and other medical materials requirements for incidents, , and crisis situations and establish reserves according to the hazards mapping.

        b. Maintain database of the national, regional and local medical organisations, medical personnel, and medical materials.

        c. Develop and maintain policy, plans, and programmes for securing CM medical logistics capacity.

        d. Establish public-private partnerships for medical logistics.

      • Provide medical supplies

        Coordinate and provide medical supplies to meet operational requests.

  • Map the hazards per geographic area

    Map the hazards for each geographic area, distinct in the planning process


    Measurable in that indicators of achievement of the objective can be defined

  • Methodological Lessons Learned
  • Metrics and key performance indicators (KPIs)
  • Missing terms

    Use this to indicate that you couldn't find the terms you were looking for

  • Mitigation
    • Assess the risks
      • Assess vulnerabilities to hazards

        Assess exposure and vulnerabilities of critical infrastructures, assets and essential services to hazards, cyber and CBRNE threats, incl.::

        a. Define infrastructure and assets potentially affected by hazards, cyber and CBRNE threats

        b. Set vulnerability criteria

        c. Identify critical infrastructure and assets

        d. Quantify the infrastructure and assets' value

        e. Assess vulnerabilities of essential services

      • Conduct all-hazards identification, documentation and analysis

        Undertake hazards identification, registration and analysis using an approved, recognised methodology that considers all plausible hazards, both natural and human-made, incl.:

        a. Document and make publicly available hazard identification and analysis ( assessments) to stakeholders and community members, and review them regularly

        b. Support risk assessment with scientific data, the use of GIS, and analysis of historical and projected impacts to identify area specific exposures and vulnerabilities

      • Estimate cascading effects

        Estimate the impact of possible cascading effects, e.g. a flood leading to epidemics or an earthquake causing a dam failure

      • Estimate cross-border impact

        Estimate possible cross-border impact of hazards

      • Estimate cross-domain effects

        Estimate possible cross-domain effects under the impact of concrete hazards, e.g. a natural leading to mass disorders

      • Estimate the risks

        Estimate risks by performing the following tasks:

        a. Collect evidence and define the risk factors (establish a scale)

        b. Establish database on population, economic, housing, health, infrastructure, climate, land, water, raw resources, cultural heritage, etc.

        c. Establish hazards scenarios

        d. Assess hazards impact to people, essential functions of the government and local administration, physical and digital infrastructure and assets and evaluate the levels of risks

        e. Develop and maintain civil security (e.g. vulnerability to hazards and threats) maps at national, regional, and local levels

    • Elaborate mitigation policy and strategy
      • Conduct a mitigation communication campaign

        Initiate, coordinate, and conduct a communication campaign

      • Establish planning and coordination

        Establish a mechanism for planning and coordination, including the following tasks:

        a. Prepare professional staff for mitigation planning and implementation of mitigation measures

        b. Conduct demonstrations

        c. Establish and certify educational modules

      • Formulate the mitigation strategy

        Formulate the strategy by performing the following tasks:

        a. Define mitigation strategy goals

        b. Provide 'goals-to-tasks' analysis

        c. Define mitigation measures (plans and programmes; at state and local level, international)

        d. Select and prioritise mitigation measures

      • Provide policy guidance

        Prepare and issue policy guidance by performing the following tasks:

        a. Analyse the effect of potential measures on hazards, cyber and CBRNE threats

        b. Analyse the effect of potential mitigation measures on the exposure of critical infrastructure and assets to hazards

        c. Collect, organise and use evidence to assess effects of mitigation measures

        d. Implement modelling and simulations to assess effects of mitigation measures

        e. Define mitigation principles and goals

    • Implement mitigation measures
      • Apply long-term vulnerability reduction measures

        Apply long-term vulnerability reduction and measures, incl.:

        a. Introduce land use planning and design decisions that avoid developments and community infrastructure in areas prone to hazards to reduce their possible impact and avoid to life, property and environment

        b. Ensure the reliability of critical infrastructure (such as physical facilities, supply chains, systems, assets, information technologies and communication networks) that provide essential services to the people (incl. safe drinking water, food, reliable transport, accessible public health services, energy for homes and industry, access to banking, finance and government services, and communications networks to connect the people socially and in business)

        c. Adopt and enforce hazard-resistant building codes and standards

        d. Design improvements to the existing infrastructure and essential services

        e. Perform capital works to reduce the impact of regular hazards such as seasonal flooding, icing, wildfires, tornados and others

        f. Establish back-up data storage and processing systems

        g. Take systematic measures to protect the landscape and environment form irreversible degradation

        h. Employ build-in safety, security and into the design and operation of assets, systems, and networks

        I. Initiate and maintain neighbourhood hazard civic (volunteers) associations

        j. Others

      • Enhance education, awareness and skills on mitigation measures

        Enhance education, awareness and skills in devising and implementing measures, incl.:

        a. Conduct community awareness campaigns to increase knowledge of how to prepare for events

        b. Introduce general education programmes to build knowledge on the appropriate actions to prepare for and respond to a disaster event

        c. Conduct and programmes to improve skills and coordination in devising and implementing mitigation measures

      • Explore usability of natural values

        Explore usability of natural values, incl.:

        a. Further develop the multi-functionality of forests, land, rivers, lakes, seashore, and others through supporting the economic, recreational and amenity value chains

        b. Stimulate the incorporation of new restoration treatments into policy and management protocols

        c. Develop a shared view of priorities for natural stakes (e.g. map of soil erosion )

        d. Develop new approaches for long-term biomass management

        e. Regularly update the information on ecosystems vulnerability to various fire recurrences and intensities

      • Facilitate the implementation of a zero-waist approach to reduce hazards risks

        Promote technology and practice of using residual materials that may cause massive hazards, e.g. stimulate residual forestry biomass exploitation by private owners establishing specific markets and procedures to reduce the forest fires threat

    • Keep the mitigation strategy relevant
    • Organise for mitigation
      • Define national mitigation framework

        Develop a national framework, incl.:

        a. Perform national and define the scope of mitigation measures and activities

        b. Identify the key mitigation actors and stakeholders

        c. Establish stakeholders’ roles and responsibilities for hazards’ mitigation

        d. Define the core capabilities necessary to prepare for the specific types of disasters and crises that pose the greatest risk to the security of the people

        e. Relate the mitigation objectives and approaches to the remaining CM functional areas

        f. Establish national CM chain of direction and co-ordination – nationally and internationally

        g. Establish mitigation long-term and operational planning and resource framework at local, regional, national, and international levels

      • Develop expertise for hazards mapping, vulnerabilities and risk assessment

        Provide scientific, modelling and simulations, and technical expertise for hazards mapping, vulnerabilities , and assessment to support policy-making and planning, e.g. in the elaboration and prioritisation of mitigation measures)

      • Provide for mitigation cooperation and coordination

        Provide for cooperation between governments and CM agencies to overcome cultural, institutional and legislative issues between countries in developing a common, all-hazards approach:

        a. Encourage the exchange of good practices on to hazards and sustainability, as well as on , preparation, , and

        b. Coordinate the use of international mechanisms such as the EU Civil Protection Mechanism, UN and other mechanisms

  • NGO

    Non governmental organisations

  • Operations

    Use this type to describe the in the real world use of solutions, rather than design a .

  • other
  • Perform access, traffic, and crowd control

    Perform access, traffic, and crowd control within and on the borders of the affected area, in temporary evacuation facilities and camps, i.e.:

    a. Provide security forces to support state and local efforts to control access to the incident site and critical facilities.

    b. Provide security forces and establish protective measures around the affected site, critical infrastructure, and critical facilities.

    c. Secure protection of responders and other workers operating in a high-threat environment, and provide operational security of emergency operations wherever they may occur.

    d. Establish public traffic control.

    e. Deploy capacities for crowd control.

  • Practitioners

    Organisations of and responders and other practitioners such as fireman, red cross, civil protection, police.

  • Protection
    • Conduct incident or emergency response
      • Conduct ammunition and counterIED operations

        Conduct ammunition and counterIED operations, i.e.:

        a. Maintain, in coordination with the military, sufficient ammunition and counterIED capacity.

        b. Conduct ammunition and counterIED operations.

        c. Coordinate medical and psychological aid to affected people

      • Conduct emergency CBRN protection operations

        Conduct CBRN protection operations, i.e.:

        a. Maintain, in coordination with the military, sufficient CBRN protection capacity.

        b. Conduct CBRN protection operations.

        c. Coordinate emergency medical and psychological aid to affected people.

      • Conduct emergency firefighting

        Conduct firefighting, i.e.:

        a. Maintain in high readiness sufficient firefighting capacities for urban, forest, and mountainous operations.

        b. Conduct firefighting operations.

        c. Coordinate emergency medical and psychological aid to affected people.

      • Conduct limited emergency evacuation operations

        Conduct limited evacuation operations, i.e.:

        a. Maintain and coordinate with the military capacity for evacuation.

        b. Conduct evacuation operations.

        c. Provide temporary shelters and special housing.

        d. Coordinate emergency medical and psychological aid to evacuated people

      • Coordinate and conduct incident SAR operations

        Coordinate and conduct incident search and rescue operations, i.e.:

        a. Maintain in high readiness search and rescue capacities for urban, sea/water, and mountainous operations.

        b. Conduct search and rescue operations.

        c. Coordinate medical and psychological aid to rescued people.

      • Detect pending emergencies and provide early warning

        Detect pending emergencies or other threatening situations and provide early warning

    • Conduct operational planning
      • Coordinate planning with support providers

        Coordinate operational planning with military and other providers of support

      • Establish an operational planning framework

        Establish an operational planning framework, i.e.:

        a. Define planning assumptions to guide the development of operational plans.

        b. Establish operations planning requirements for every level of CM command and management.

        c. Determine jurisdictional priorities, objectives, tasks, and resource acquisitions and allocations needed to protect against and respond to potential hazards and threats.

        d. Make the operational planning framework available to all government agencies, local authorities, nongovernmental and private business.

      • Plan across ranges and level of activities

        Perform planning across the full range of activities at every level of CM command and management

    • Conduct systematic monitoring and data collection
      • Conduct monitoring and anticipation

        Conduct continuous monitoring and anticipate emergencies and crises, i.e.:

        a. Scan continuously hazards and threats and exchange information in relevant regional, national, and global frameworks.

        b. Gather and store required raw data using sensing, detection, and surveillance technologies.

        c. Share systematically information, analyses, and reports.

      • Raise awareness and anticipate

        Conduct analysis to raise awareness and anticipate emergencies, crises and their impact

        • Combine status with consequence analysis

          Combine 'current operational status' with consequence analysis to build a realtime geospatial framework in support of effective and timely decisionmaking

        • Maintain public awareness on hazards and respective services

          Maintain on hazards, availability of respective services, and the means by which they can be accessed

        • Provide predictive analysis and situational awareness

          Provide predictive analysis and deliver situational awareness to the decisionmakers and first responders by using modelling, damage estimation, analysis, resource analysis and inventory, and organisational systems analysis

        • Provide professional and public relevant visualisation

          Provide professional and publicrelevant visualisation of incidents and situations and protection operations

    • Coordinate and provide CII protection
    • Coordinate and provide public protection
    • Protect critical infrastructures
      • Apply casespecific protection measures

        Apply casespecific protection measures, i.e.:

        a. Employ security protection systems to detect or delay an attack or intrusion.

        b. Detect malicious activities that threaten critical infrastructure and related operational activities across the sectors.

        c. Implement intrusion detection and intrusion protection systems on sensitive or missioncritical networks and facilities to identify and prevent unauthorized access and exploitation

      • Develop training courses for CI vulnerability assessment

        Develop standardised courses for infrastructure inspection and vulnerability

      • Establish CI reporting mechanism

        Establish national and EU critical infrastructures? risks, threats, and vulnerabilities reporting mechanism.

      • Establish Operator security plan

        Develop, approve, and implement security plan for each critical infrastructure

      • Introduce security liaison officer by every critical infrastucture operator
      • Maintain list of national and EU critical infrastructures

        Maintain the list of national and EU critical infrastructures, sectors and assets up to date (68), i.e.:

        a. Maintain the classification of national critical infrastructures, taking account of the effects of disruption or destruction of a particular infrastructure (geographic extent of the damage and seriousness of the consequences).

        b. Identify and analyse geographic and sectoral interdependencies


    Realistic in that desired improvement can realistically be achieved, given the setup of the

  • Recovery

    Decisions and actions aimed at restoring or improving livelihoods, health, as well as economic, physical, social, cultural and environmental assets, systems and activities, of a -affected community or society, aligning with the principles of sustainable development, including build back better to avoid or reduce future disaster .

    • Adjust the recovery planning
      • Amend norms and legislation

        Formulate and introduce required changes in legal norms or government decisions (adjustments, amendments or new casespecific norms).

      • Establish and share detailed COP

        Establish detailed common operational picture and share it across the government, i.e.:

        a. Organise interagency fact finding mission.

        b. Use technically collected data.

        c. Invite scientific support on concrete issues.

        d. Study possible secondary and collateral hazards.

        e. Provide an report.

      • Modify recovery plans and policies

        Modify the contingency plans, programmes, and policies as necessary.

      • Provide for evidencebased decisionmaking

        Collect and verify data and develop tools to allow for evidencebased decisionmaking.

    • Engage the population
      • Identify communities priorities and perceived benefits

        Initiate a comprehensive onsite to identify communities? priorities and the impact of potential assistance measures.

      • Maintain population's operational awareness

        Maintain population's operational awareness on operations and measures, i.e.:

        a. Deliver public information on the situation, recovery and plans.

        b. Instruct people how to act in case of secondary hazards and collateral damage.

        c. Advice people on how to behave/ act in the situation.

        d. Establish liaison mechanism and communication channels between communities and institutions.

      • Organise volunteers and communities for recovery

        Organise activities of volunteers and communities in operations.

    • Manage economic recovery
      • Assess economic reconstruction needs

        Coordinate and conduct comprehensive interagency and publicprivate economic reconstruction needs .

        • Assess consequences and justify government’s involvement

          Assess economic consequences at the national, regional, and local level, evaluate and justify government’s involvement in economic

      • Plan longterm economic recovery

        Plan longterm economic efforts, i.e.:


        a.???? Coordinate government, regional, local, and private efforts.

        b.???? Coordinate agricultural recovery programmes.

        c.???? Introduce monetary instruments (e.g. assistance loans) to support the recovery of local industry, agriculture, trade, and tourism.

      • Provide jobs incentives or unemployment assistance

        Provide affected people with incentives to keep their jobs or special unemployment assistance.

    • Manage environmental recovery
    • Manage humanitarian recovery
      • Address the needs of vulnerable populations

        Address the needs of vulnerable populations, paying special attention to big families, people with disabilities, and relatives to victims.

      • Establish temporary school organisation

        Establish temporary for schooling of children.

      • Manage volunteers providing social services

        Assist local authorities in managing volunteers providing social and psychosocial services.

      • Provide food, water, and energy for the population

        Provide regular deliveries of food, water, and energy for private use.

      • Provide reliable temporary sheltering

        Provide safe and reliable temporary sheltering and utilities.

      • Restore critical medical and MHPSS services

        Restore critical medical and MHPSS services, i.e.:

        a. Provide comprehensive stress management, MHPSS and substance abuse services and programmes.

        b. Establish (review, update) plans for sustainable medical .

        c. Ensure treatment by relevant health care institutions and procedures.

        d. Identify and mobilise health care resources (budget, personnel, equipment, facilities).

      • Support families' reunification

        Facilitate and support reunification of families from the affected area.

    • Manage infrastructure recovery

      Manage infrastructure by performing the following functions:


      a. Coordinate and conduct comprehensive interagency and publicprivate reconstruction and rehabilitation needs .

      b. Develop prioritised policy, plans, and programmes for infrastructure recovery.

      c. Mobilise public, private, and international resources for infrastructure recovery programmes.

      d. Establish special legal norms and financial mechanisms to support individual and business infrastructure reconstruction.

      e. Coordinate the rehabilitation of buildings and transportation infrastructure.

      f. Provide governmental engineering services and other support to local authorities for public works and reconstruction of infrastructure.

      g. Integrate state, local, and private efforts in infrastructure recovery.

    • Provide immediate relief support
      • Expand the immediate health care

        Expand the immediate health care, i.e.:

        • Notify affected people on the of health care.
        • Take epidemic measures.
        • Provide clinical care for the injured.
        • Apply infectious diseases' prevention and control measures.
      • Open critical transportation lines

        Open and maintain critical transportation lines and manage their use.

      • Provide electricity

        Provide electricity support.

      • Provide psychosocial support

        Provide psychosocial support to individuals and families.

      • Upgrade the temporary sheltering

        Upgrade the temporary sheltering, i.e.:

        a.???? Estimate the actual needs.

        b.???? Mobilise mutual aid resources.

        c.???? Request and manage international support for temporary sheltering.

    • Recover public lifelines
  • Regional
  • Research & academia

    Research organisations typically develop new methodologies or solutions. Some of them may also be offering own commercial grade Management solutions.

  • Research methods
  • Research questions
  • Response
    • Build the ground for relief and recovery
      • Decontaminate assets and infrastructure

        Conduct decontamination, inactivation, and detoxification of buildings, equipment, machines and land.

      • Initiate disaster area cleaning

        Initiate general cleaning of the affected area.

      • Manage the transition from response to recovery

        Manage the transition from to and implementation of long-term consequence management plans; Implement demobilization and deactivation plans.

      • Restore the delivery of basic services

        Restore or provide for basic services and needs, e.g. water, food, energy, communications, etc

    • Limit the impact of the crisis
      • Contain hazardous causes of the crisis
      • Minimize threats of potential HAZMAT release

        Coordinate, integrate, and manage efforts to prevent or minimize threat of poten¬tial releases of hazardous materials

      • Protect CI from secondary damage

        Identify damaged critical infrastructure and key assets and coordinate immediate actions to protect them from secondary damage.

      • Take immediate law enforcement measures

        Take immediate law enforcement measures, i.e.:

        a. Isolate the area affected by the .

        b. Establish traffic control.

        c. Maintain public order within the affected area.

        d. Launch investigations.

        e. Open-up lines of transportation and communication to safe(r) areas.

    • Orient and decide
      • Conduct damage and needs assessment

        Conduct damage and needs , i.e.:

        a. Collect human and sensor data from the field and from airborne platforms.

        b. Conduct situational analysis.

        c. Conduct first damage and assessment.

        d. Identify the immediate needs of affected populations.

      • Decide on the introduction of crisis legislation

        Decide on the introduction of legislation and other measures, i.e.:

        a. Introduce crisis legislation at national, regional or local levels.

        b. Take other emergency measures.

        c. Deliver information on the situation and measures taken – nationally and internationally.

      • Determine the nature of the crisis

        Collect information, determine and evaluate the nature of the .

      • Manage warnings

        Manage warnings to the public and operators of critical infrastructure, i.e.:

        a. Prepare warnings.

        b. Authorise warnings.

        c. Deliver warnings.

      • Provide decision support
      • Review and adjust the response plan

        Review and adjust the plan, i.e.:

        a. Decide on initial engagement of government agencies, local authorities and non-governmental organisations.

        b. Adjust the management procedures according to the situation.

        c. Adjust the chain of command and decide on deploying mobile management command centres.

        d. Assess critical resource needs and ways of delivery.

    • Respond to the hazard
    • Support affected people
      • Conduct SAR operations

        Conduct search and rescue operations: Search for missing people, rescue the victims, provide first aid, and move the people to safety

      • Decontaminate persons

        Provide decontamination, degassing and disinfection of persons

      • Establish emergency mobile phone

        Establish special mobile telephone access.

      • Provide care for animals

        Provide care for animals in the affected area.

      • Provide essential services to the affected community

        Provide essential services such as power to critical facilities; fuel supplies and potable water, mobile communications, and food and pharmaceuticals to the affected community.

      • Provide evacuation and shelter

        Provide evacuation and shelter within and outside the affected area.

      • Provide MHPSS

        Provide Mental Health & Psychosocial Support (MHPSS) to professional responders, volunteers and the affected population

      • Provide off-site health and MHPSS services
        • Provide off-site health care and MHPSS services:
        • Deploy field hospitals.
        • Provide transportation to regular hospitals.
        • Apply quarantine and isolation measures.
        • Perform mass prophylaxis and vaccination.
        • Provide psychological, psychosocial, paediatric and other specific care.
      • Provide on-site first aid

        Provide on-site ambulances, first treatment service and psychological first aid

  • Results
  • Security management
    • Conduct security orientation and planning
      • Develop preparedness security guidance

        Develop and promulgate security guidance.

      • Develop security component in CM plans and systems

        Develop security component in the national, regional, and local management plans and systems, i.e.:

        a. Within the scenarios, identify security threats, issues and responses.

        b. Identify and cluster inter-agency security capabilities requirements.

        c. Establish a model of using security capabilities for crisis management functions.

        d. Develop a security operations plan for the crisis management system.

        e. Introduce security chapters in the crisis management planning at all command and management levels.

        f. Establish and maintain security and reporting mechanism.

      • Establish preliminary coordination

        Establish pre- security management coordination.

      • Establish programmes for acquisition of security capabilities

        Establish central, agency-specific, regional, and local programmes for acquisition of security capabilities.

      • Introduce security specific norms

        Introduce security specific norms as part of the management legislation.

      • Provide performance guidelines

        Provide performance directives, guidelines, and instructions.

    • Establish security management organisation
      • Establish a crisis security clearance system

        Establish a security clearance system, i.e.:

        a. Establish a national authentication and security identification certification system for responders and official personnel and other non-governmental personnel requiring access to affected areas.

        b. Establish a national database of security clearance certified staff and volunteers.

      • Establish security coordination and control organisations

        Establish security coordination and control organisations according to the CM chain of command, as well as in private and non-governmental entities planned to engage in CM operations.

      • Establish security information exchange

        Establish security information exchange system.

      • Introduce chief security officer

        Introduce chief security officer (manager) in each command and management entity.

      • Provide expertise and coordination for security planning

        Provide expertise and coordination for security planning efforts and for conducting technical assessments (e.g., vulnerability assessments, analyses, surveillance sensor architecture, etc.).

    • Exercise on-site security control
    • Provide key security capabilities
      • Develop and conduct security management training

        Develop and conduct to improve all-hazard security management , i.e.:

        a. Develop standardised training courses on security management.

        b. Provide training courses for the security officers.

        c. Tailor security management courses and provide training for volunteers.

        d. Deliver guidelines on security to the population, business entities, and institutions.

      • Staff with qualified personnel

        Staff with qualified personnel, i.e.:

        a. Establish key competencies' requirements for security staff.

        b. Select, motivate, certify, and maintain professional security staff at national and local levels, as well as for private and non-governmental entities.

      • Supply security control equipment

        Supply security control equipment, i.e. provide specialised security assets such as traffic barriers; chemical, biological, radiological, nuclear, and high-yield explosives detection devices; canine units; law enforcement personal protective gear; etc.

  • Simulation
  • Solution dimension
  • Solution Test

    -like presentation of the capabilities. Unlike "real" trials, which are conducted by CM profesionals, the Solution tests can be provided by solution owners.


    Specific for the management processes, tasks and roles that are envisioned in the ,