Preparation phase – Identify the objectives (Step 1)
Peter decides to improve the performance of the crisis management processes that are related to the selected gaps. He has formed a Trial team to help him define the further steps of the preparation phase for the Trial. They discuss the selected gaps and formulate their objectives.
Peter and his Trial team browse DRIVER+ knowledge base to assess whether and how similar problems have been turned into SMART (Specific, Measurable, Assignable, Realistic, Time Related) Trial objectives. By browsing the DRIVER+ knowledge base, they learn that, in the South of France, another crisis manager practitioner called Monika had similar challenges, and that she carried out a Trial-like experience a few years ago. Peter notices that Monika’s Trial objectives are helpful to identify his objectives. Hence, he uses the same formulation by capturing the main mission objectives in one main Trial objective:
The mission objectives are:
- Managing the source and effects of a fire
- Improve communication between onsite and offsite command teams
- Develop shared situation awareness about the incident and about the response
- Improve decision making (e.g. the tasking and routing of resources)
The Trial objective is:
To assess the effect of a solution on these tasks (managing the source of fire) and processes (develop shared understanding) and to identify factors affecting the adoption of the solution.