This encompasses the preferred actions in a specific type of situation to efficiently and effectively achieve a certain objective. may be formalised in internal policy documents such as handbooks and standard operation procedures and could be based on one or several Lesson Identified/ approved by decision-makers.

The provision of communications and information support by certain organisations (e.g. professional responders) to other stakeholders (e.g. local authorities, private actors, volunteers) will facilitate interoperability.
First definition is the default one that is used in DRIVER+. Further definitions (if any) are the ones commonly used in specific sub-communities with relevance to the Crisis Management.