Managing spontaneous volunteers
Insufficiencies in the management of spontaneous volunteers on the scene in terms of location, tasking, capabilities, and shift duration.
There are different types of volunteers with different capabilities and needs:
- Spontaneous volunteer: “Individual who is not affiliated with an existing incident or voluntary organisation but who, without extensive preplanning, offers support to the response to, and from, an incident”
- Affiliated volunteers: “These volunteers are attached to a recognised voluntary agency that have trained them for response and has a mechanism in place to address their use in an ”
- “Digital volunteers”: providing support on social media The main challenges regard the registration, management and communication with unaffiliated volunteers during an incident or disaster (typically done onsite during the ) and the limited communication and team work among unaffiliated volunteers.
methods and procedures exist to coordinate and manage affiliated volunteers, but not for spontaneous volunteers (development of serious games ongoing).
References in the literature: this is widely recognised and well detailed in the literature.