Incorporating information from multiple and non-traditional sources

Endorsed by

Insufficiency in the ability to report dangerous areas and situation overview from multiple and non-traditional sources (e.g. crowdsourcing and social media) into operations.

Potential Solutions

Social media provides opportunities to enrich situational awareness. However, there is a to turn raw data into actionable information or intelligence by adding context, validating content and linking follow-on information to provide added value. Challenges lie with the amount of data to be treated and the integration of different formats of data and their displaying onto a unique environment. There are also issues regarding the trustworthiness of sources and the capturing of social media posts in real time on the scene (legal constraints).

References in the literature: this is widely recognised and described in the literature, often in relation with terrorist attacks types of crisis.

Rationale & related CM function(s)

Communication with emergent groups formed via social media
Transferring multimedia information in real time - even across slow internet connections
Discover the relevant information and assess the trustworthiness of the data from social media.
eu Portfolio of Solutions web site has been initially developed in the scope of DRIVER+ project. Today, the service is managed by AIT Austrian Institute of Technology GmbH., for the benefit of the European Management. PoS is endorsed and supported by the Disaster Competence Network Austria (DCNA) as well as by the STAMINA and TeamAware H2020 projects.