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The scenario enabled psychological first aid (PFA) training comprises knowledge on what PFA is, guidelines on how to perform PFA and an experiential training package to.

Incorporating the World Health Organization’s Look Listen Link principles for PFA, the tools in this are a) Introduction to Psychological First Aid in booklet form, b) Guidelines on caring for staff and volunteers after crises, c) Position paper for policy makers and d), a 1-day package on PFA for first responders and another 1-day for team leaders and managers on PFA for volunteers and management of sponteneaous volunteers.

The trainings make use of experiential learning, and trainees practice through role plays, consideration of various situations. All trainings stories and scenarios. The scenarios are scripted and can be realised by actors or digital solutions such as XVR. The materials are developed by the International Federation of Red Cross Red Crescent Societies’ Reference Centre for Psychosocial Support. They address the needs of the Red Cross Red Crescent Movement and other humanitarian and volunteer-based organizations to build the capacity for providing PFA to people affected by crisis and to care for staff and volunteers after crises. Materials build on the extensive experience and practice of the Red Cross Red Crescent staff and volunteers globally, are research based, and encompass international guidelines and standards.

Supported Use Cases

1 day training in PFA for first responders/spontaneaous volunteers

This one day on Psychological First Aid (PFA) for first responders and spontaneous volunteers equips the trainees with the basic knowledge, competencies, and confidence to deliver quality PFA to persons acutely affected in a situation.

Core compenents of the include:

1: Knowledge on the Look, Listen, Link principles for quality PFA

2: Session to practice the Look principle: After the session the participant will know how to first ensure one’s own and others safety, to assess who needs help, to check for physical injuries and emotional reactions, and then start to find more information on what has happened and assess immediate basic and practical needs.

3: Session to practice the Listen principle: After the session the participants will understand how to introduce themselves, how to calm down a person in distress and how to practice active listening and asking useful questions

4: Session to practice the Link principle: The participants will learn how to tackle the identified practical needs and link the affected people to relevant support, information and services

5: Bringing it all together: In the roleplay a where participants react and interact in way that help them practice combining all the LOOK, LISTEN LINK skills.

Related CM functions

1 day training in PFA for team leaders and managers on sponteneaous volunteers

Innovative curriculum combining skills for psychological first aid with leadership skills for team leaders in organisations engaging with spontaneous volunteers, including 

1: a refresher on the PFA "Look, Listen, Link" principles

2: skills and tools to care for volunteers

3: sessions on power relations/management dynamics and skills for addressing in a positive way the specific issues that arise when well trained and organizationally structured managers work with the untrained/ not part of an organisation

Related CM functions

Psychological first aid is a method of helping poeple in distress so the feel calm and supported in coping with their challenges.
The basis of PFA is caring about the person in distress. It involves paying attention to the person's reactions active listening and, if needed, providing practical assistance, such as problem solving to help to access basic needs.
Supporting families displaced by flooding in Croatia. Providing psychosocial support can also mean creating a space for children to play and feel joy in a difficult situation
Staff and volunteers responding to crisis are often members of the communites affected by a crisis event.  In this dual role they often work long hours in challenging environments. It can be hard for them to get the rest they need to maintain wellbeing and furthermore, they often have very high expectations of themselves. They should be supported by the organistations they work for. An element in this support is training them and their managers in Psychological First Aid.
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eu Portfolio of Solutions web site has been initially developed in the scope of DRIVER+ project. Today, the service is managed by AIT Austrian Institute of Technology GmbH., for the benefit of the European Management. PoS is endorsed and supported by the Disaster Competence Network Austria (DCNA) as well as by the STAMINA and TeamAware H2020 projects.