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The main objective of CrisisSuite (online crisis management software) is to enable organisations to successfully manage information during a crisis.

CrisisSuite is a that supports the netcentric working methods of crisis teams by creating an universal picture of the crisis and share it horizontally and vertically with all the other teams in the crisis . CrisisSuite also assists in maintaining an effective crisis meeting structure and it decreases the administrative workload for the people managing the crisis.

The main functions of CrisisSuite are:

* Logbooks & Actions –Log and process the meeting information, to get a grip on the crisis and remain in control
* SitRep’s–Updated Situation Reports (SitReps) give the latest overview of the state of affairs regarding a specific topic
* Attachments –Share images and documents with all people involved in a particular crisis
* Maps –Give a geographic overview of the relevant information (still in development)
* Organisation–Make it as easy as possible for people to reach out to another
* Plans –Share plans and ’s so that everyone involved knows what is expected

Logging information - All relevant information will be stored in interactive logbooks

By storing all relevant information in a logbook, the decision makers in the can retrieve what they to know in order to make the right decision.

The logbook offers the possibility to divide information into specific categories, whereby a distinction is made between information, , decisions and actions. This provides a clear overview of all information. CrisisSuite also offers the possibility to use advanced filters, so that all relevant information can be found easily.

Logbooks can also be used by the teams for internal communications. In particular when team members are in different locations, the logbook is a good way to stay in touch with each other. If the various team members continue to log the relevant crisis information in the logbook, there is much less need to call or email. 

CrisisSuite also offers the functionality to use shared logbooks, these logbooks can be used when there is information that is relevant to multiple teams or stakeholders.

The logs are of great value after the crisis. They offer the possibility to evaluate the decision making process. Because it is easily traceable when certain decisions were made and what information those decisions were based on. In addition to that, the logbooks will show who was responsible for certain information or certain decisions.
 

Related CM functions

This image shows a Logbook that was created during the Final Demo, it shows the different kinds of information that can be entered in the log.

Send out actions through the chain of command

Actions can automatically be sent down the chain of command to the people responsible for executing them. In a similar fashion, people in the field can send pictures of the situation on the ground to higher up in the chain of command.

These actions are assigned to specific team or individual and these individuals receive a notification via the CrisisSuite app, they can also respond to the action via the app.

It is also possible to link a deadline to the action and different priorities can be given. The CrisisSuite actions module also automatically generates a clear action list, with all the actions that are sent out by the different teams within the operation.

The status of these actions can be adjusted 'on the go' through the CrisisSuite app. This makes it easy to monitor the status of the actions and  makes it much easier for those in command to estimate the current state of affairs.

In addition to that, actions for certain scenarios can be prepared within CrisisSuite. This provides the user with the possibilty to develop potential courses of action in plausible alternative futures of the crisis.
 

Related CM functions

This image shows the way these actions can be sent out from one stakeholder to another.

Create and sustain a common operational picture

Information from various sources can be sent into CrisisSuite to build a common geographical and textual picture of the situation.

This means that all stakeholders can send their relevant information through CrisisSuite to build one common operational picture(COP).This COP makes sure that all the stakeholders will have access to the same information at the same time and most important, all stakeholders base their decision making on the same information.

This common operational picture can also be viewed and adjusted ‘on the go’ through the CrisisSuite App. 

For spatial data, CrisisSuite offers the functionality to share certain points, coordinates, areas and any drawings on a map with other stakeholders. For example, an evacuation route can be shared or a collapsed building can be indicated.

This mapping functionality also enables geo data from other applications to be displayed in CrisisSuite. During the final demo, for example, geo data was automatically imported from other crisis manager solutions, so that all relevant information was available in one place.

Related CM functions

COP during the Final Demo, created by the ERCC team

Create situation reports (sitreps)

CrisisSuite also offers the functionality to generate clear situation reports in a simple way.

These sitreps can be predefined in a certain format. The sitreps are generated from a pre-defined questionnaire or from the logbook; By selecting the relevant entries from the logbook CrisisSuite, any team can disseminate their part of the COP with the relevant parties inside or outside of the by sharing a situation report.

By filling in these predefined questionnaires, things like a plan of action, safety and security plan or a handover report can created.

Maintain shared situational awareness: By sharing the situation reports with any relevant parties a shared situational awareness is achieved. When a team receives multiple sitreps from other teams they can compile an aggregated sitrep to publish a higher-level overview of the current situation.

This way of communicating through sitreps ensures that everyone within the crisis organisation knows the status of the other teams within the mission.

Related CM functions

Sitrep sent by the polish fire fighting module to the EUCPT during the Final Demo

Plans and task cards

CrisisSuite also offers the possibility to add all plans, task cards and other documents to the system. These plans can then be consulted through the CrisisSuite App.

These plans can be subdivided into smaller parts and then assigned to the people for whom these parts of the plans are relevant.

This allows people to consult the right plans immediately when a certain situation occurs.

This saves a lot of time and effort and ensures that the reaction time is reduced because everyone can immediately access the relevant documentation and no time is wasted on searching.

Related CM functions

Illustrations
This image shows the common operational picture, created by the ERCC during the Final Demo
This image shows the ERCC logbook that was created during the Final Demo
This image shows the spatial common operational picture, created during the Final Demo
Trial 4
Trial 2
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