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ENGAGE IMS/CAD suite is an integrated Incident & Crisis Coordination solution for public & private safety organizations


The ENGAGE IMS/CAD suite is an integrated Call-Center for public & private safety organizations providing all the tools for call & incident management, computer aided dispatch, operational resource management, rostering and mobile data integration. It allows seamless interconnection of control centers and the field by deploying mobile dispatch capabilities on smartphones, and tablets allowing field personnel to collaborate, update event details, access databases, and exchange rich media messages. ENGAGE in general is designed for operational use by professional organizations employing mobile resources, such as Police, Fire Departments, Rescue Services, services, Security Departments etc.

Based on a highly modular and reconfigurable S/W platform and a reliable, distributed Event Driven architecture, ENGAGE supports comprehensive incident control and dispatching for Public Safety offering an unmatched combination of speed, reliability, and features adaptive to highly complex communication environments. Combining advanced searching; filtering in current and historical data and geo-correlation of data operations are enhanced with situational awareness, decision support and electronic logging of incident information and related actions of the involved organizations.

The modularity and expandability of ENGAGE permits:

·  To adapt the final to the exact user requirements in a cost and time efficient way

·  To enable customers to incrementally upgrade to high end system

·  To ensure the final outcome of Multi-phase projects (e.g. Security Coordination Centers)

·  To permit independency from vendor S/W, hardware and sensor technologies

Next Generation Call systems is about managing data (IP voice, text, pictures, video). Building upon ENGAGE’s proven emergency call taking and incident data management platform, personnel can take actions through the real-time exchange of incoming and historical information.

Supported Use Cases

Multimedia emergency information for decision makers

ENGAGE IMS/CAD provides the users with a combination of real time IP voice, text, pictures, and video data and historical information relevant for the .

Related CM functions

Directly communicate with population

Call center provides infrastructure for direct communication with the population, in order to answer their fears and doubts, collect information and assure the help is provided to the population as needed.  

Related CM functions

Addressed hazards
Innovation stage
Crisis Cycle Phase
Crisis size
ENGAGE in 3 monitors
ENGAGE - GIS Editing Feature Layers
ENGAGE - Forest Fire Simulation
ENGAGE - Rostering
ENGAGE - Resource Tracking
ENGAGE - Tracking of Patients
ENGAGE - Radio Communications
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