Preparation phase: Formulate scenario
Peter thinks about what elements the scenario should address to be able to measure the effect of the solution on the performance measures. It is important that events trigger the execution of the crisis management processes, roles and tasks one wants to improve. To avoid the so-called “ learning effect” , he decides that the events in the scenario will be different, but similar in the sessions with and without the solution, respectively. In doing so, he will be able to carry out a comparative analysis and draw conclusions about the impact of the solution.
But before he can develop the scenario he has to think about:
- Teams and participants: what teams and team roles are responsible for crisis management performance and who are the actual users of the solution? The gap is about distributed teams that work on different locations, involving communication between onsite and offsite teams about the evolution of a threat like a smoke plume. Peter therefore decides that he wants to include onsite and offsite teams in the Trial.
- Crisis management task that has to be performed. In this case the onsite team has to assess a large incident, manage the source and effects of a large fire and make a request for additional resources; the offsite team has to assign the right units and route these units to the right location at the right time.
Characteristics of the scenario that he wants to include:
- Information dependencies between the two teams about the incident and the location of the incident
- Resource dependencies between the teams. The events in the scenario require the onsite team to share information with the offsite team, because they need additional resources to, for example, assess smoke toxicity.
Peter thinks about the main storyline of the scenario.