Social Media contains precious information which can bring an important contribution to situation assessment. This information can concern the incident(s) itself, the impact, or the needs of the population affected by the crisis. When trying to take this information into account, Crisis Managers face a major challenges which is finding relevant piece of information in a huge volume of information. Social Media Processing automates a user-defined collection process, and proposes content mining tools based on content analysis and network analysis to find the relevant information.

Thanks to its Big Data architecture SMAP is able to store and process the volumes of data generated by Social Media.

Innovation stage
Crisis Cycle Phase
Business Process